If you are experiencing challenges with your mental wellbeing, know that you don’t have to go through it alone. There are supportive services in Auckland that can help you connect, find guidance, and receive the care you need. Here are some options that may be helpful. If you feel like you or someone is at risk, please call 111 or attend the emergency department or someone is at risk, please call 111 or attend the Emergency Department.
Crisis interventions numbers
Helpful and supportive services to connect with
Lifeline - Lifeline Auckland (part of Lifeline Aotearoa) is a non-profit social service organization providing free, confidential, 24/7 helplines and text support for people in New Zealand experiencing emotional distress or crisis.
www.lifeline.org.nz | Call 0800 543 354 or text ‘help’ to 4357
Referral process - self
Need to talk 1737 - Free call or text 1737 any time for support from trained counsellor. Need to talk 1737 is a new free 24/7 four digit and text number funded by the ministry of Health that will make it easier for people to connect with mental health and addiction professionals.
www.1737.org.nz | Call or text 1737
Referral process - self
Mental Health Crisis Team - The Mental Health Crisis Team in Auckland, known as the Urgent Response Service (URS) or Crisis Assessment Team (CAT), provides a 24/7 rapid response, assessment, and urgent care for individuals experiencing a serious mental health crisis. The service is for people whose situation has deteriorated to a degree that they need urgent specialist assessment and treatment, or who are at risk of harm to themselves or others.
Referral Process - Call directly via 0800 800 717
Youthline Auckland - Youthline Auckland is a support service for young people aged 12-24, offering free and confidential. Youthline’s phone and text helpline is available 24/7, offering free, confidential support for young New Zealanders anytime, day or night, though their webchat service operates from 10 am to 10 pm. It is part of a nationwide organization with over 50 years of experience in providing support, mentoring, and workshops for young people, their families, and those who support them.
www.youthline.org.nz | 0800 376 633
Referral process - This service is available to youth under 18 years of age
Peer TALK - Peer TALK phoneline is a free, confidential service in New Zealand that connects callers with a trained peer support worker who has personal, lived experience of mental health and/or addiction challenges. This phoneline operates between 5pm and Midnight, seven days a week, and will connect you with a trained peer support worker who will listen to your experience and help you access further help if needed.
0800 234 432
Referral process - self | This service is available to adults over 18.
0800 ANXIETY Helpline - If you’re feeling anxious and would like to talk to someone about anxiety – wherever you are in Aotearoa, New Zealand – you can phone our free 24 hour Helpline. Or have an anxious relative or friend you’d like to help, please call us for support and information about anxiety and anxiety management strategies
www.anxiety.org.nz | 0800 269 438
Referral process - Self | Free 24/7 National in Aotearoa, New Zealand
Suicide Crisis Helpline
0508 Tautoko - is a free, nationwide service avaliable 24 hours a day 7 days a week and is operated by highly trained and experinced telephone cousellors who have undergone advanced suicide prevention training.
If you think you, or someone you know, may be thinking about suicide, call the Suicide Crisis Helpline for support.
Referral process - Self | Call 0508 82 88 65
If either you, or someone you know, is in immediate danger, please call emergency services immediately on 111 Crisis intervention
